Delete your account in the app or on the website

You can delete your Adaze Connect account yourself at any time:

• Sign in to the Adaze Connect app or to adazeconnect.com.
• Open Account (in the app, tap Account in the bottom bar).
• Scroll to Delete account and tap Delete account.
• Enter your password, tick the confirmation box, and confirm.

You are signed out straight away and can no longer sign in to that account.

Before you delete

Finish or cancel any orders and deliveries that are still in progress, whether you are the buyer, the seller, or the rider. Deletion is paused until they are complete so that nobody on the other side of a paid order is left waiting.

What happens to your data

• Your account is closed and can no longer be used to sign in.
• Your listings, seller profile, and business details are hidden from all buyers.
• Items in your cart are withdrawn, and your rider shifts are turned off.
• Your token balance stays on the closed account and is available again if the account is restored.

What we keep, and why

Deleting your account closes it rather than wiping it. We keep your account details, order and payment history, delivery records, and activity logs, because we need them to meet legal and tax obligations, resolve disputes and refund requests, and prevent fraud. This data is no longer shown to other users.

Because the account is kept, it can be restored. If you change your mind, contact us from the phone number or email address that was on the account.

To ask for your personal data to be erased beyond this, email hello@adazeconnect.com. We will handle your request as described in our Data Privacy Policy, subject to the records we are required by law to keep.

Cannot sign in?

If you can no longer sign in, email hello@adazeconnect.com from the email address on your account, or contact us from the phone number on your account, and ask us to delete it. We will confirm the account is yours before closing it.